Refund and Returns Policy
Introduction
Thank you for shopping at falviro. We appreciate your business and want to ensure you are satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds from our website, https://www.falviro.store. By making a purchase, you agree to comply with this policy.
Eligibility for Returns and Refunds
Return Timeframe
You may return most new, unopened items within 30 days of delivery for a full refund. Items that are opened or used may be subject to a restocking fee or may not be eligible for return, depending on the product type and condition.
Non-Returnable Items
Certain products are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Products marked as final sale
Please check the product description at the time of purchase to confirm return eligibility.
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (206) 573-1140within the eligible return period. You will need to provide your order number and reason for the return. We will provide you with return instructions and a return authorization if applicable.
Return Shipping
You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Partial Refunds
Partial refunds may be granted in the following situations:
- Item is returned used or damaged
- Item is missing parts or accessories
- Item is not in its original condition
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (206) 573-1140.
Customer Responsibilities
You are responsible for:
- Ensuring return items are securely packaged to prevent damage during transit
- Including all original packaging, tags, and accessories
- Providing accurate contact and order information
- Complying with the return timeframe and eligibility requirements
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (206) 573-1140
- Address: 7370 North Pine Boulevard, Seattle, Washington 98167, United States
Policy Updates
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website at https://www.falviro.store. Your continued use of our services after any changes constitutes acceptance of the updated policy.